20cheats is an excellent provider for third party software. Their support is always a positive experience with the customer always taken into consideration for their situation. The community surrounding 20Cheats can be varied, but overall is moderated to a level that encourages a positive environment. Their prices can be a little hefty, but always seem to follow through with the expectation to provide an enjoyable experience. The status updates on the software have been consistently updated to stay on top of the situations surrounding their product(s). My only peeve with them is that Bitcoin transactions are delayed with being verified. Although I can understand the need to verify bitcoin being received, this can be especially annoying to wait 2+ hours for a transaction to process.
TL;DR:
Pros:
1. Reliable support.
2. Great community.
3. Consistent status updates.
Cons:
1. expensive.
2. Bitcoin transactions are delayed heavily.